Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Creative Marketing Group Meta Ads Manager ("the App"), an in-house application built by Creative Marketing Group ("we", "us", "our") to help our clients plan, launch, optimise and report on advertising campaigns across Facebook, Instagram and other Meta properties via the Meta Marketing API.

By connecting your Meta account or using the App, you agree to these Terms.

1. Who can use the App

The App is provided exclusively to active clients of Creative Marketing Group and authorised members of their teams. Access is granted on an invite-only basis and may be revoked at any time.

2. Meta account connection

• You must own, or be authorised to manage, the Meta Business account, Pages and Ad Accounts you connect.
• You grant us permission to access campaign, creative, audience, lead and insight data on your behalf, solely to operate, optimise and report on your advertising activity.
• We comply with Meta Platform Terms and the Meta Developer Policies.

3. Acceptable use

You agree not to use the App to:

• Run advertising that breaches Meta Advertising Standards or any applicable law.
• Upload, target or share content that is unlawful, deceptive, discriminatory or infringes third-party rights.
• Reverse-engineer, scrape, resell or sublicense the App.
• Attempt to access data belonging to another client.

4. Data and privacy

Your use of the App is also governed by our Privacy Policy and Data Deletion Instructions. You can revoke our access at any time via Facebook → Settings → Business Integrations, or by emailing info@creativemarketingltd.co.uk.

5. Ad spend and billing

Media spend is charged by Meta directly to the payment method on the connected Ad Account. Creative Marketing Group's management fees are billed separately under your service agreement. We are not liable for charges incurred on your Meta Ad Account.

6. Service availability

We aim to keep the App available at all times but do not guarantee uninterrupted access. Functionality may also be limited or changed by Meta at any time, which is outside our control.

7. Liability

To the maximum extent permitted by law, Creative Marketing Group is not liable for indirect or consequential losses, lost profits, lost data, or losses caused by changes to Meta's platform, policies or APIs. Nothing in these Terms limits liability for fraud, gross negligence, or anything else that cannot legally be excluded.

8. Termination

Either party may terminate access to the App at any time. On termination we will revoke Meta tokens and, on request, delete your personal data in line with our Data Deletion Instructions.

9. Changes

We may update these Terms from time to time. Material changes will be communicated by email or in-app. Continued use after changes constitutes acceptance.

10. Governing law

These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

Creative Marketing Group
Email: info@creativemarketingltd.co.uk